AI Telephone Answering Service & Twilio Voice Switchboard

1. Replace Missed Calls & Expensive Answering Services with an Intelligent Voice Switchboard

When a ready-to-buy prospect calls the phone number on your website and hits voicemail, over 75% hang up and immediately call the next competitor on Google. Traditional human call-answering bureaus charge steep per-minute fees yet know nothing about your services—acting as glorified notepad takers who still can’t answer basic product questions or check your calendar.

Our AI Call Centre Switchboard (/call-centre) connects your Twilio voice numbers directly to Margaret AI and Elsa AI. When a call comes in, Margaret answers immediately in a warm, natural voice, answers common questions using the verified facts in your Project Briefcase (/briefcase), captures the caller’s name, company, and inquiry details, transfers urgent VIP calls to your mobile or team extension, and logs a full searchable transcript and summary inside your workspace.

24/7 Inbound Twilio Voice Answering

Answers UK (+44), US (+1), and international Twilio numbers instantly—eliminating busy signals, missed after-hours leads, and abandoned voicemails.

Briefcase-Grounded Spoken Answers

Uses your Project Briefcase documents to accurately answer caller questions about your services, opening hours, service areas, and onboarding process.

Real-Time Call Transcription & Intent Triage

Transcribes every conversation, classifies caller urgency (Hot Lead, Existing Client, Supplier, or Cold Telemarketer), and blocks spam robocalls from interrupting your day.

Instant CRM Logging & Calendar Follow-Up

Creates or updates the caller’s record in your Agency CRM (/office/crm) and triggers Michelle AI or Margaret AI to send a follow-up email or meeting link.

2. How to Set Up Your Twilio AI Call Centre in 3 Steps

Use a dedicated Twilio number—or forward missed calls from your existing mobile or office line after 3 rings.

Step 1: Connect Your Twilio Number in /call-centre

Step 1 • Twilio Binding

Navigate to /call-centre (and /settings), enter your Twilio Account SID and Auth Token, and select or provision your business phone number.

Supports local geographic, national, and toll-free Twilio numbers.

Step 2: Customize Margaret AI’s Receptionist Script

Step 2 • Greeting & Knowledge

Set your company greeting, choose your preferred voice persona, and ensure your latest service FAQs are uploaded in /briefcase.

Define rules for when to take a message vs. warm-transfer to a human number.

Step 3: Monitor Transcripts, Recordings & Lead Alerts

Step 3 • Live Call Operations

Review real-time call logs, audio recordings, AI summaries, and extracted action items inside /call-centre and /office/receptionist.

Included automatically in your daily Executive Report digest (/office/scheduler).

3. Autonomous Workflows Powered by the AI Voice Switchboard

Inbound Lead Capture

Phone Inquiry to CRM & Follow-Up Email

When a new prospect calls, Margaret AI captures their requirements, logs the lead in /office/crm, and prepares a tailored follow-up email in /office/receptionist.

Spam & Cold-Call Shield

Automated Telemarketer Filtering

Screens out unsolicited sales callers cleanly so your phone only alerts you when a genuine client or qualified buyer is on the line.

Calendar Booking

Voice-to-Calendar Discovery Call Scheduling

Coordinates with Michelle AI (/office/pa) to check your Google Calendar availability and confirm a consultation slot for the caller.

Local SEO Trust Signal

Verified Responsive Business Number for GBP

Gives your website and Google Business Profile a reliable, always-answered local telephone number that boosts conversion rates and E-E-A-T trust.

4. Frequently Asked Questions

Do I have to port my existing mobile or office number to Twilio?

No! You can keep your existing carrier and simply enable standard "Conditional Call Forwarding" (forward when busy or unanswered after 15 seconds) to your Twilio switchboard number.

How does Margaret AI avoid making up promises on the phone?

Margaret AI is strictly instructed to answer factual questions using only your Project Briefcase and workspace profile, and to politely take a detailed message for any bespoke pricing or complex technical question.

Can I read the full transcript of every call without listening to the audio?

Yes. Every call in /call-centre includes a complete text transcript, caller phone metadata, intent badge, and concise bulleted summary.

Does this support UK (+44) and US (+1) phone numbers?

Yes. Any voice-capable phone number inside your Twilio account (UK, US, Canada, EU, Australia, etc.) works seamlessly.

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